Frequently Asked Questions

We accept returns on unworn items purchased directly from our website within 60 days of purchase. Refunds will be issued to the original form of payment, minus a $7 shipping & handling fee. Please email us at averlyjade1@gmail.com to start your return.

We do not offer exchanges at this time. You're welcome to return your item and place a new order.

To request a return, please email averlyjade1@gmail.com with your order number and the item(s) you'd like to return. We'll respond with a prepaid return label and instructions.

No problem! Email us at averlyjade1@gmail.com and we'll do our best to help you locate the order using other details.

Yes! We offer repairs on items purchased directly from our website. Defective items are repaired free of charge within 30 days of purchase. For wear-and-tear repairs, a fee may apply. Email averlyjade1@gmail.com with your order number and photos.

At Averly Jade, we offer a curated collection of elegant, everyday jewelry including:

• Beaded Bracelets
• Necklaces
• Rings

Please allow at least 45 days for repairs to be completed after approval and payment (if applicable).

At Averly Jade, we use only high-quality, long-lasting materials designed for everyday wear. Our jewelry is primarily made of:

• 14k gold-filled beads and components – more durable than gold-plated, gold-filled pieces feature a thick layer of real gold pressure-bonded to a core metal, making them resistant to tarnishing and fading.
   
• Sterling silver – a timeless and durable metal used in select designs.
   
• Elastic cord or wire – used for flexibility in our beaded bracelets and anklets, chosen for strength and comfort.
   
• Genuine freshwater pearls (used in select pieces) – for a natural and elegant look.
   

We prioritize materials that allow you to live in your jewelry — so you can wear it daily with confidence.

Store your jewelry in a dry place, avoid contact with water and chemicals, and wipe gently with a soft cloth after wearing. This helps maintain the shine and longevity of your pieces.